Warning: foul language alert.
“Dame. Dame. Dame. Sh*t.” She scolded and blew out the smoke, her hand holding the cigarette was shaking.
This was the first time I’ve been in this alley, the closest smoking area from our office building.
“Don’t panic,” I tried to comfort her, sipping my Latte and pretending to be cool.
“How can this happen? We’re in deep sh*t. Fu*k!” She cursed again.
Yeah, I know. But girl, calm down and mind you language.
Our conservation attracted the attention of other smokers. I looked around, women were more than guys.
It’s all started an hour ago when we received that email. Our product needs the certification from the regulator before it can be deployed. As the process was time consuming and we were confident that the certification would be granted, our management made the decision to deploy the product in advance.
However, we received the email from the regulator this morning that some of their tests were failed. This mean we failed the certification, and worse, our product had been deployed. She was the team lead of testing and I was the lead of development. So this issue was directed to us – and this could be a massive problem.
To come up with the solution, you need to think you are the best problem solver, better than anyone.
So I laid out our game plan.
“First, we need to let management know, they need to prepare and handle the situation. They are good at talking and we are good at fixing issues.”
“Second, check the test results and analyze why our tests are passed and theirs are failed. May be all the drama is caused by a minor careless mistake.”
“And if you need anything from development, we are here to help and I’ll ensure this has the highest priority today.”
She nodded and seemed relieved, sucked on her cigarette one last time, looked at me and said, “Thank you.”
If you are not a smoker and still single, we can develop a deeper relationship. People really know each other better when going through difficult times.
No one teaches us how to deal with setbacks in life. At the end, it all depends on our life experience and advices from people around us. It takes courage to hang on when things are not going to plan. But no matter what happened, don’t be tempted to quit. Instead, dust yourself off and get back on track.
I looked at my watch, 10:30am. We took a deep breath, walked back to the office and let the challenge unfold.
At every crisis in one’s life, it is absolute salvation to have some sympathetic friend to whom you can think aloud without restraint or misgiving.
– Woodrow Wilson